INTRODUCTION
SIA Tessi (hereinafter “Tessi” or “we”) understands that you care about the protection of your personal data, and we take the processing of your personal data seriously and carefully. This Privacy Policy describes our practices regarding the processing of your personal data and also explains your rights. As data protection is an ongoing obligation, we may periodically update this Privacy Policy by introducing new personal data processing practices.
“You” within this Privacy Policy may mean a www.tessi.lv visitor or registered user of this website.
INFORMATION WE MAY OBTAIN FROM YOU
Personal data:
In order to provide our services to you properly, we may process the following personal data about you:
- Information you provide by using our website www.tessi.lv, as well as when making purchases on it as an unregistered user (hereinafter the “Website”). Such information may include your first name, last name, email address, telephone number, address, your company name, and information received from the bank about the payment you made for a purchase (first name, last name, account number, payment date and amount);
- Information you provide by using our Website, as well as when making purchases on it as a registered user. Such information may include your first name, last name, email address, telephone number, address, your company name, information received from the bank about the payment you made for a purchase (first name, last name, account number, payment date and amount), your order history, payment history, information about recurring payments, and information about returns and exchanges;
- A record of correspondence/communication when you contact us. Such a record may include your first name, last name, email address, telephone number, and other personal data that you disclose during such communication;
- If you are a registered user — your first name, last name, address, telephone number, email address, details of your visit, including location data, web log records (weblogs), other communication data and resources that you access.
Other data:
We may also collect non-personalised information about you that does not identify you as a specific person. Such non-personalised information that we may process includes:
- Browser and device data, for example IP address, operating system and browser type. These are statistical data about website users’ activities and habits that do not identify any person;
- Cookie information, for example time spent on the Website, pages visited, language used, and other anonymous traffic data;
HOW WE USE PERSONAL DATA
We use your personal data to enable you to purchase the goods we offer. Processing for this purpose is based on the contract you entered into with us by placing an order for the goods we offer. In addition, based on your consent, we may send you informational emails about Tessi news and promotions.
Examples of how we may use your personal data:
- processing and dispatch of the order you have placed;
- your registration and authentication on the Website;
- offering you personalised Website tools;
- ensuring that content on the Website is presented in the most effective way and that our Website is secure;
- administration of our Website;
- responding to your questions and providing customer support.
HOW LONG WE WILL STORE YOUR PERSONAL DATA
We will store your personal data for as long as is necessary to achieve the purposes mentioned above, unless a longer storage period is required or permitted by law. Please note that we may have an obligation to retain your personal data in order to comply with various laws, for example for the purpose of storing accounting data. This means that if you stop using our Website, we will continue to store certain personal data in order to fulfil our legal obligations.
HOW WE DISCLOSE PERSONAL DATA
In certain circumstances we may disclose personal data that we have collected about you to the following categories of recipients:
- Third parties — service providers. We disclose personal data to our service providers only when this is necessary in order to provide our services to you; for example, we transfer your contact information to VAS “Latvijas Pasts” if you have indicated that you wish to receive the goods by post;
We do not transfer your personal data to service providers in countries outside the European Economic Area.
YOUR RIGHTS
You have certain rights regarding the ways in which we may process your personal data:
- You have the right to access your personal data and receive information about your personal data that we process. You can do this by going to the “My account” section or by contacting us;
- You have the right to rectify inaccurate information about you that we hold. You can do this by going to the “My account” section or by contacting us;
- You have the right to object to the processing of your personal data;
- You have the right to withdraw your consent to the processing of your personal data in cases where such processing is based on your consent;
- You have the right to ask us to erase your personal data or to stop processing your personal data. However, please note that these rights may be subject to certain exceptions. For example, in cases where we have a legal obligation to retain your personal data, we will not be able to fulfil your request, and in such a case we will inform you accordingly;
- You have the right to ask us to provide your personal data to you or transfer them directly to another controller, and we will comply with this request provided that the processing of personal data that we previously carried out was based on your consent or was necessary for the performance of a contract, and also provided that this is technically possible;
- You have the right to lodge a complaint with the Data State Inspectorate if you consider that we have not complied with the requirements of the General Data Protection Regulation in relation to your personal data.
SECURITY
All information that you provide is stored on secure servers, and we apply appropriate organisational, technical and administrative measures to protect your personal data. Once your information is received, we apply strict procedures and security features to prevent any unauthorised access. However, please note that no transmission of information over the internet is completely secure, and it is not possible to guarantee absolute security for any storage system. If you have any reason to believe that your interaction with us is no longer secure, please contact us immediately.
AMENDMENTS TO THE PRIVACY POLICYĀ
We may amend or supplement this Privacy Policy. Any changes that we make to this Privacy Policy in the future are published on the Website, and such changes take effect on the date on which we publish the updated Privacy Policy.
CONTACTS
If you wish to contact us about questions concerning your privacy or this Privacy Policy, please use the email address tessi@inbox.lv or the address:
SIA Tessi
Mūrnieku 7, Riga, Latvia, LV-1009